Tech help at your pace.
Friendly, patient help with whatever tech is giving you trouble, at home or by video call.
- Background-checked and insured
- No jargon, no rushing
- Large-print cheat sheet after every visit
How it works
Tell me what’s frustrating you
Book a free 15-minute call. We’ll talk it through, and I’ll tell you honestly which service fits.
Meet at home or online
I come to you, or we connect by video call. You do the tapping while I explain each step.
Keep a cheat sheet
You get a large-print, step-by-step summary of what we did, so you never have to remember it all.
Services and prices
Clear prices, agreed before we start. Every in-home visit includes a large-print cheat sheet.
Extra time beyond a plan or package is billed at the rates above. Travel is included in the core zone (see below).
Photo and document scanning is coming
Turn boxes of prints and papers into organized digital files. Join the waitlist and I’ll tell you first.
Travel and service area
| Zone | Where | Travel fee |
|---|---|---|
| Core | City of Richmond, Henrico, northern Chesterfield | Included |
| Extended | Hanover, the rest of Chesterfield, Goochland, Powhatan, New Kent | $15 to $25 |
| Outer | Roughly 30 miles or more from Richmond | Quoted before you book |
Remote video support and Tech Buddy check-ins have no travel fee.
Simple policies
- Free 15-minute call. We’ll make sure I’m the right fit before you spend anything.
- 24-hour cancellation. Reschedule or cancel free with a day’s notice. Late cancellations and missed visits may carry a $50 fee.
- Clear scope. I don’t do hardware repairs, advanced data recovery or financial advice, and I’ll point you to someone who does.
How I protect you
Letting someone into your home, or onto your devices, takes trust. These are my rules.
- I never keep your passwords. I help you set up a password manager, and you type your own passwords. Your accounts stay yours.
- Remote sessions start with you. I only connect when you ask me to, and the session ends when we finish.
- Your privacy comes first. If a family member pays for your visit, I’ll confirm you’re comfortable with it. What I see on your device stays private unless you say otherwise.
- No pressure, no scare tactics. I won’t cold-call you, claim to be from Apple or Microsoft, or sell you things you don’t need.
Questions
What happens during an in-home visit?
I arrive on time, sit down with you, and we talk through what you’d like to do. You hold the device and do the tapping while I guide you, in plain language.
Can my son or daughter book and pay for me?
Yes. Many visits are booked by family. I coordinate scheduling with you directly and make sure you’re comfortable with the plan.
Is remote support safe?
Sessions run over secure video or approved screen sharing, and you start every one. I never connect to your device on my own.
What does the Tech Buddy plan include?
A 30-minute check-in each month and priority booking when something goes wrong. It’s $39 a month, and you can cancel before any month begins.
Which devices do you help with?
iPhones, Android phones, iPads and tablets, Windows PCs, Macs, smart TVs, printers and home Wi-Fi.
What happens after the visit?
You get a large-print cheat sheet of everything we did, with simple steps you can follow later.
Book your free 15-minute call
Tell me a little about what you need and I’ll get back to you within one business day.